Cogito closes $15M Series B to improve customer support with science

 Cogito, a real-time feedback platform for customer service agents, added $15 million to its coffers today in the form of a Series B. This brings the company’s total fundraising to $22.5 million. The MIT Media Lab spin off is applying the principles of behavioral science to call centers around the world to improve customer experiences. Cogito compares the characteristics of a current… Read More